Skip to content

Business Analyst

  • On-site
    • Ottawa, Ontario, Canada
  • CA$70,000 - CA$90,000 per year
  • Information Technology

Job description

Location: Flexible (Remote / On-site), Canada
Security Clearance: Secret Level II Security Clearance (must be eligible)
Employment Type: Full-Time
Language: Bilingual (French/English) Nice to Have

Salary range: $70,000 – $90,000 CAD (based on seniority)

Core Responsibilities:

  • Become an expert in your supported application(s) understanding its features and functionality so that you can assist in the definition of new improvements, enhancements and processes;

  • Interview and collaborate with stakeholders at multiple management levels to obtain requirements;

  • Provide support for Developers, Test Team and client Stakeholders in the creation and implementation of requirement stories relating to data migration requirements

  • Assist in the testing and validation of software implementations,

  • Develop and update software Documentation relating to training requirements

  • Assist in enhancing existing training program

  • Provide functional demonstrations of key features of the system.

  • Gather documentation and provide BRD audit logs.

  • Support sprint planning and execution in an Agile environment;

  • Develop process analysis and standard operating procedures; and

  • Provide process and system diagrams using available tools.

  • Resolving customer complaints quickly and efficiently.


Qualifications

  • At least three years of experience in software requirements analysis and documentation of which at least one year was in an Agile process environment;

  • Ability to work with all levels of client from end users to senior managers to obtain detailed system requirements;

  • Excellent communication skills, the ability to facilitate working meetings, ask probing questions to elicit requirements and ability to understand the feedback to comprehend client responses to translate into documentable requirements;

  • Ability to perform business process analysis and process improvement;

  • Excellent writing skills to clearly document and communicate stakeholder requirements at various levels from high level to detailed; and

  • Experience in creating system and user documentation is also required.




Job requirements

Preferred Experience

  • Previous experience and demonstrated ability to train and mentor new end users;

  • Ability to communicate effectively with stakeholders, end users, and senior management;

  • Strong bilingualism – English & French (nice to have) 

  • Experience with modelling tools such as Visio and requirements management tools such as JIRA is a plus.

or